Government departments in India have initiated e-governance programs, like helplines, to make it simple for people to seek redressal on their grievances. However, the target beneficiaries are limited in their capacity to utilise these avenues for reasons of poor literacy, access to technology, and individual empowerment itself. We have taken a very realistic approach to solve this problem by emphasising that these e-governance innovations need to be rather targeted towards social workers or advanced technology users from among the community members – these designated volunteers should be formally integrated into the governance of the welfare schemes to represent the problems faced by their respective communities. We have gone beyond prototypes of the technology innovations required to do this effectively by also working closely with partner organizations in four districts across three states to formulate and manage projects to test our hypothesis.